Frequently Asked Questions
Everything you need to know about our premium ocean-to-table delivery service.
How is the seafood packaged to ensure freshness?
All Seatopia products are flash-frozen at the source and shipped in insulated liners with dry ice to maintain a deep-freeze state throughout the entire transit process.
Where does Seatopia source its seafood?
We exclusively partner with certified sustainable aquaculture farms and artisanal fisheries that prioritize environmental health, non-GMO feed, and zero antibiotics.
What is your shipping policy?
We offer carbon-neutral shipping across the continental United States. Orders are typically processed within 24-48 hours and delivered via overnight or 2-day express shipping.
Can I skip or cancel my subscription at any time?
Yes, you have full control over your subscription. You can skip a delivery, change your frequency, or cancel your membership directly through your account dashboard without any hidden fees.
What should I do if my order arrives thawed?
In the rare event that your seafood arrives thawed, please take a photo and contact our support team within 24 hours. We offer a 100% Freshness Guarantee and will issue a replacement or refund immediately.
Is your packaging eco-friendly?
Sustainability is at our core. Our shipping boxes are recyclable, and our insulated liners are made from biodegradable plant-based materials that can be composted or dissolved in water.