Returns & Exchanges

Due to the perishable nature of our premium seafood, we are unable to accept physical returns, but we are committed to ensuring your complete satisfaction with every catch. If your order arrives damaged or fails to meet our quality standards, please contact us within 24 hours of delivery for a full refund or replacement.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, immediately check your shipment to ensure all seafood is still frozen or chilled to at least 40°F (4°C).

• 2.
  Document Issues

  Take clear photos of the shipping box, the internal thermal packaging, and the specific items you are concerned about.

• 3.
  Contact Support

  Email our concierge team at [email protected] within 24 hours with your order number and the photos you collected.

• 4.
  Resolution

  Our team will review your claim and issue a store credit, refund, or ship a replacement order within 2 business days.